Privacy Policy of Cloudbet Casino

At Cloudbet Casino, we deeply value the trust our players place in us. Our commitment to safeguarding your personal data is paramount. This privacy policy details our practices for collecting, using, and protecting your information. We encourage you to read this policy thoroughly to make informed decisions about your interactions with our casino.

Data Processing

This policy outlines our responsibilities under gambling regulations to handle the personal data of our players, which is essential for participating in games and accessing related services.

The operations of our website are conducted by Dama N.V., a company registered in Curaçao, and its wholly-owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. is licensed by Antillephone N.V.

Agreeing to this privacy policy is a prerequisite for using our services. We may update this document occasionally, so we advise you to review it regularly. Continued use of our services after changes implies your acceptance of the new terms.

Collection of Information

We diligently collect various types of personal information to ensure a seamless gaming experience. Here are the details we gather through our website:

Details provided on registration forms and other communications, such as names, contact details, and identification documents.
Records of interactions through various communication channels.
Histories of transactions and website usage.
Documents for identity verification and compliance checks.

The accurate collection and management of this information enable us to maintain a high standard of service.

Usage of Information

We utilize the collected information with the utmost care to enhance our services. Here’s how we use your data:

Process transactions and wagers.
Provide requested services and support.
Conduct necessary verifications and compliance checks.
Send promotional materials, with your consent.
Comply with legal obligations like anti-money laundering laws.
Monitor activities to prevent fraud and illegal actions.
Conduct market research and aggregate data analyses.

Every piece of information serves a specific purpose in improving and securing your gaming experience.

Marketing Communications

With your permission, we use personal data to send promotional communications about our products and services. You have the option to opt out of these communications via your account settings or by contacting our support team.

Disclosure of Information

We ensure that your personal data is shared responsibly. It is not sold or rented and is only shared within our corporate group or with business partners as follows:

To provide services and comply with legal obligations.
Third-party service providers might also access your data for processing purposes.

Our partnerships are designed to enhance your experience while maintaining your privacy.

Data Security and Retention

We prioritize the security of your data, adhering to stringent legal standards for its protection. Here is our approach to data retention:

Personal data is kept for as long as legally required and at least five years after account closure, as mandated by anti-money laundering laws.

Our rigorous data management protocols ensure your personal information is kept secure and confidential.

Cookies and Tracking

To improve site functionality and analyze usage, we use cookies and similar technologies. You can manage cookie settings through your browser, though restricting them may affect your user experience.

Your Rights and Contact Information

You have several rights regarding the management of your data. Here’s what you can do:

Request data accuracy checks.
Update personal information.
Object to its use for marketing.

Our Data Protection Officer (DPO) is available via email for any concerns. Under GDPR, you also have the right to lodge complaints with relevant supervisory authorities.

Our commitment to protecting your privacy is integral to providing a secure and compliant gaming environment. For any inquiries or data-related requests, please do not hesitate to reach out to us.